Refund policy

Return & Refund Policy

Thank you for shopping with Theekwan Official.

Returns

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return within the following timeframes:

  • Orders delivered within Pakistan: Returns must be requested within 14 days of receiving your order.

  • International orders (outside Pakistan): Returns must be requested within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Include the receipt or proof of purchase.

To initiate a return, please contact us at theekwanofficial@gmail.com.

If your return is approved, we will provide instructions on how and where to send your package. Please note that returns sent without prior approval will not be accepted.

Return Address:
[Insert Return Address]

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item is damaged, defective, or you receive the wrong product, contact us immediately at theekwanofficial@gmail.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.

  • Perishable goods.

  • Personal care or beauty products.

  • Hazardous materials, flammable liquids, or gases.

  • Gift cards.

  • Sale or clearance items.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

To receive a different item, please return your original purchase (if eligible). Once your return is accepted, you can place a new order for the desired product.

Refunds

After receiving and inspecting your returned item, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are generally processed within 10 business days after approval.

  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If you have not received your refund within 15 business days after approval, please contact us at theekwanofficial@gmail.com.

International Orders

Customers outside Pakistan are eligible to request a return or refund within 30 days of receiving their order, provided the returned items meet the eligibility requirements outlined above.

For any questions regarding returns or refunds, please contact us at theekwanofficial@gmail.com.